IT Support Specialist II

Role: IT Support Specialist IILocation: Memphis, TNPay Rate Range: $50,000 - $55,000 / AnnuallyBenefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work environment?Our client is looking for an IT Support Specialist II to join their team. Please contact us today to discuss this opportunity! Job Responsibilities:As this company continues to grow, these additional hands will play a critical role in supporting day-to-day IT operations at the local site. Ideally, this Level 2 technician will provide a well-rounded range of technical assistance across the facility.This role will involve a mix of phone-based and deskside support, including troubleshooting for desktops, printers, and conference room technology. Candidates should be comfortable working in a dynamic environment and able to resolve a wide variety of hardware and software issues. Strong communication skills, a customer-first mindset, and a proactive approach to IT support are essential. Requirements:· 3+ years of IT Support: Experience resolving hardware, software, and network issues in a professional environment.· ServiceNow: Proficient in using ServiceNow for ticketing, troubleshooting, and documentation.· Customer Service: Strong communication skills with a user-focused, solution-driven approach.· Office 365: Working knowledge of Outlook, Teams, SharePoint, and OneDrive support. Why choose Addison IT?· Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics· Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses· Permanent Employment: Many of Addison’s job openings lead to potential permanent employment· Connections: You connect directly with hiring managers from renowned organizations· Options: You are presented multiple employment options near your home· Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.IND 005-010